Refund & Cancellation Policy

Last updated: 1 August 2026

We want you to be confident booking with Skilledge. This policy explains when you are entitled to a refund or reschedule for our language consultations and online classes (the “Services”). Payments are processed securely through Stripe, and approved refunds are returned to your original payment method.

1. Consultations & Live Classes

Cancel or reschedule 24+ hours before your scheduled session and you are eligible for a full refund or a free reschedule.
Cancel within 24 hours of the session start time and the booking is non-refundable, though you may reschedule once subject to instructor availability.
No-shows. If you miss a session without notice, it is treated as delivered and is non-refundable.

2. Course & Class Packages

You may request a full refund within 7 days of purchase provided you have not attended more than one session and have not completed more than 20% of the course content.
After that period, or once the usage threshold above is exceeded, packages are non-refundable, but any remaining unused sessions can be rescheduled or transferred where reasonably possible.

3. Cancellations by Skilledge

If we cancel a session for any reason and cannot offer a suitable replacement time, you will receive a full refund for that session.

4. How to Request a Refund

Email us at info@sihe.edu.lk with your order details and the reason for your request. We aim to review all requests within 5 business days.

5. Processing Time

Approved refunds are issued to your original payment method via Stripe. Once processed, it typically takes 5 to 10 business days for the funds to appear, depending on your bank or card issuer.

6. Statutory Rights

This policy does not affect any refund or cancellation rights you may have under applicable consumer protection laws.

7. Contact Us

Questions about a payment or refund? Reach us at info@sihe.edu.lk or call +94 72 122 5000.