Privacy Policy

1. Information We Collect

• Account and contact details, such as your name, email address, and any information you provide when you register, book a consultation, or contact us.
• Booking and learning information, including the classes and consultations you schedule, your language goals, and progress notes needed to deliver the Services.
• Payment information. Payments are processed by our third-party payment processor, Stripe. We do not collect or store your full card number, CVC, or bank details on our servers.
• Technical data, such as IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

• To provide, schedule, and deliver consultations and classes.
• To process payments and send receipts and booking confirmations.
• To respond to your enquiries and provide customer support.
• To send service updates and, where you have opted in, marketing about new classes and features. You can unsubscribe at any time.
• To maintain the security of the Services and comply with our legal obligations.

3. Payments & Stripe

We use Stripe to process payments securely. When you make a payment, your card details are transmitted directly to Stripe over an encrypted connection and handled in accordance with the PCI-DSS standards Stripe maintains. Stripe’s use of your information is governed by the Stripe Privacy Policy. We receive limited information from Stripe (such as the last four digits of your card and payment status) to manage your orders and refunds.

4. Sharing Your Information

We do not sell your personal information. We share it only with trusted service providers who help us operate the Services, such as payment processing (Stripe), hosting, and email delivery, and only to the extent needed to perform those functions, or where required by law.

5. Cookies

We use essential cookies to run the website and, where permitted, analytics cookies to understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect functionality.

6. Data Retention

We keep your personal information for as long as your account is active or as needed to provide the Services, and thereafter only as required to meet legal, accounting, or reporting obligations.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. To exercise these rights, contact us at info@sihe.edu.lk.

8. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect their personal information without verifiable parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at info@sihe.edu.lk or call +94 72 122 5000.